Accessibility

Cambridge Butterfly Conservatory is committed to providing an inclusive, welcoming, and accessible experience for all visitors. We are committed to identifying, preventing, and removing barriers to accessibility wherever reasonably possible and to meeting the requirements of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). If you have questions about accessibility, require assistance during your visit, or would like to discuss accommodation needs in advance, please contact us and we will make every reasonable effort to assist.

Accessibility Features

Cambridge Butterfly Conservatory has been designed to provide accessible access throughout the visitor experience. Accessibility features include:

• Wheelchair-accessible pathways throughout all public indoor areas
• Automatic door operators at the main entrance and conservatory entrances/exits
• Accessible washrooms
• Accessible parking spaces
• Accessible drop-off area at the main entrance
• Accessible outdoor butterfly garden
• Wheelchair and walker available for visitor use (advance reservation recommended)
• Accessible picnic tables
• Seating and rest areas throughout the facility
• Inclusive outdoor play features, including an accessible U-Sway playground element

Support Persons

Support persons accompanying visitors with disabilities are welcome at Cambridge Butterfly Conservatory. We accept the Access 2 Card, PAL Card, and CNIB Card programs. Discounted admission for support persons and visitors with disabilities is available and can be arranged by contacting us in advance.

Service Animals

Visitors accompanied by service animals are welcome in all public areas of the facility where permitted by law.

Accessible Formats and Communication Supports

Cambridge Butterfly Conservatory will provide accessible formats and communication supports upon request, where reasonably possible. Requests for accessible formats or communication supports may be made in advance of your visit or at any time. Examples may include:

• Large-print information
• Assistance with reading printed materials, signage, menus, and exhibits
• Electronic copies of documents
• Other communication supports appropriate to an individual’s needs

Multi-Year Accessibility Plan

Cambridge Butterfly Conservatory maintains a Multi-Year Accessibility Plan outlining our commitment to accessibility and future accessibility initiatives.

> Download the Multi-Year Accessibility Plan (2026–2031).

Accessibility Feedback

We welcome feedback regarding accessibility and the visitor experience. Feedback helps us identify barriers, improve our services, and support continuous accessibility improvements.

Feedback may be provided in person, by telephone, by email, or in writing. 

Accessibility feedback and requests may be directed to:

Cambridge Butterfly Conservatory
2500 Kossuth Road
Cambridge, Ontario N3H 4R7
Telephone: 519-653-1234
Email: info@cambridgebutterfly.com