Careers at Cambridge Butterfly Conservatory

Employment Opportunities:


OVERVIEW

Cambridge Butterfly Conservatory is a unique and high profile tourist attraction located in Cambridge Ontario. The Guest Services Floater is responsible for greeting visitors, processing admissions, providing visitor information, processing gift store transactions as well as assisting with coverage for gift store, admissions and café coverage. The Floater also acts as Nature Interpreter in our tropical Conservatory, assisting visitors in their discovery of the tropical conservatory and exhibit rooms, handling live insects and arthropods, and answering visitor questions about butterflies, plants, and displays.

Cambridge Butterfly Conservatory is an equal opportunity employer and welcomes applications from people with disabilities, applicants belonging to a visible minority and/or applicants of Indigenous backgrounds. Accommodations are available on request from candidates taking part in all aspects of the selection process.

REPORTS DIRECTLY TO

Gift Store Manager > Executive Director & Curator > Board of Directors

HOURS OF WORK

  • Up to 20 hours per week
  • Weekend and weekday shifts
  • Scheduled shifts subject to change based on business needs
  • Staff is required to be available for our busiest events including Weekends, Weddings, Corporate events, Summer (July – August) Family Day weekend, March Break, Easter weekend, Canada Day weekend, Labour Day weekend and Christmas break etc.

(PLEASE NOTE: The Conservatory is closed on Mondays between October 17th – March 1st with the exception of Family Day. The Conservatory will also be CLOSED December 24th, 25th, 26th, 2018 and January 1st, 2019. Open all other major holidays.)

PROPOSED CONTRACT PERIOD

  • September 1, 2018 – March 31, 2019, with the possibility of extension

REQUIREMENTS

  • Criminal Reference Check
  • Standard First Aid – CPR Level C
  • Valid Driver’s License

RESPONSIBILITIES

Conservatory – Nature Interpreter

  • Greet and welcome visitors and support them during their visit to the Conservatory
  • Assist visitors in their discovery of the Conservatory and exhibits by engaging them in conversation about interesting/unique facts
  • Assist visitors in identifying butterflies, plants, and birds in the Conservatory as required
  • Handling live invertebrates in an engaging and safe manner to interact with guests
  • Deliver educational programs to a variety of audiences (birthday parties, tours, seniors groups, day camps etc.)
  • Ensure pathways in the conservatory are tidy and free from slip & trip hazards including plant material
  • Keep windows, surfaces, exhibits, and signage clean in work and display areas
  • Assist with the care and feeding of birds, butterflies, fish, turtles, plants and other insects/arachnids as instructed by the Education Coordinator or Conservatory Manager

Gift Store & Admissions

  • Greeting visitors in a friendly and enthusiastic manner
  • Processing transactions at the Admissions Counter
  • Providing information to visitors and answering phone inquiries
  • Processing Gift Store transactions, membership, and renewals, online tickets etc.
  • Tagging inventory and stocking shelves as required
  • Collaborating with buyers, suppliers and distributors as required
  • Problem solving and managing customer comments, compliments and complaints
  • Assisting Gift Store Manager with additional projects as required

Frontline Resource Staff

  • Operate till and process financial transactions in Gift Store, Admissions Counter and Café
  • Assist with food service in Café as required
  • Provide coverage for lunches and breaks in the Gift Store, Admissions Counter, and Café

Other Duties as Required

  • Other duties to support daily operations and customer service as assigned
  • Adhere to all Company policies, rules, systems and procedures which are outlined in the Cambridge Butterfly Conservatory Employee Handbook, as well as all Health and Safety policies and procedures and safe work practices

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OVERVIEW

Cambridge Butterfly Conservatory is a unique tourist attraction located in Cambridge Ontario. In addition to offering general admission to the public, we also offer a wide variety of programming including but not limited to education programs, group tours, summer day camps, and café brunches as well as hosting special events such as shower, corporate meetings, and weddings. The Accounting Assistant is a position that will support the Financial Controller with bookkeeping/accounting and administrative tasks

REPORTS DIRECTLY TO

Financial Controller > Executive Director

HOURS OF WORK

  • Part-time 15 to 25 hours per week, weekdays

PROPOSED START DATE

  • September 10, 2018

REQUIREMENTS

  • Criminal Reference Check
  • Standard First Aid – CPR Level C
  • Valid Driver’s License

RESPONSIBILITIES

Reporting directly to the Financial Controller, the Accounting Assistant will be responsible for a number of tasks. These tasks will include but not be limited to the following:

  • Balancing daily till cashouts
  • Bank deposits
  • Accounts payable and accounts receivable
  • Administering cheque runs and EFT preparation
  • Correspond with vendors/customers by phone or e-mail to provide information and to coordinate their payment/cash receipt
  • Track grant funding and various reconciliations
  • General office duties including photocopying, fax, and mailing
  • Handle requests for information and data.
  • In cooperation with other staff, maintain a clean and tidy office environment
  • Train as a frontline floater and occasionally provide coverage for frontline staff (specifically for Admissions, Gift Store, and Cafe) for lunch breaks, sick days, and vacation days, as required
  • Join the front-line for “all-hands-on-deck” events such as Family Day, March Break, and winter holiday break
  • Other duties as assigned

Cambridge Butterfly Conservatory welcomes and encourages applications from people with disabilities. Accommodations are available on request from candidates taking part in all aspects of the selection process.

Experience:

  • completed post-secondary schooling: 2 years (Required)
  • Accounting: 2 years (Required)

Education:

  • DCS / DEC (Required)

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OVERVIEW

Cambridge Butterfly Conservatory is a unique tourist attraction. The Gift Store Assistant Manager supports frontline operations including the Gift Store, the Admissions desk and occasionally the Chrysalis Café, all while acting in accordance with the policies and standards set forth by Cambridge Butterfly Conservatory.  The Gift Store Assistant Manager assists the Gift Store Manager as required; providing sales and customer service leadership to employees and projects through excellent customer service and strong visual merchandising techniques. They are responsible for aiding with daily operations, providing guests with exceptional customer service, processing admissions and gift store transactions, merchandising, assisting in inventory assessments, supervising frontline staff and operations in the gift store and admissions as well as providing visitors with factual information upon inquiry.

REPORTS DIRECTLY TO

Gift Store Manager > Financial Controller > Executive Director

HOURS OF WORK

  • Weekends, some weekdays
  • 3-4 Shifts per week (minimum 15 hours per week)
  • Staff are required to be available for our busiest events including Family Day weekend, March Break, Easter weekend, Canada Day weekend, Labour Day weekend and Christmas break

PROPOSED START DATE

  • As soon as possible

REQUIREMENTS

  • Valid Standard First Aid and Level C- CPR qualifications
  • Current Criminal Reference Check – Vulnerable Sector
  • 2+ years of retail/customer service experience
  • Supervisory and/or managerial experience an asset
  • Exceptional customer service skills
  • Ability to work well under pressure
  • Strong organizational skills
  • Ability to perform multiple tasks successfully

RESPONSIBILITIES

Gift Store Assistant Manager

  • Assist the Gift Store Manager with execution and achievement of targets
  • Partner with Gift Store Manager on all daily store operations to support a sales environment and achieve operational & loss prevention guidelines to protect merchandise and assets.
  • Support company with an effective and efficient execution of company policies, procedures and directives in store
  • Ensure visual merchandising directives are implemented efficiently as per direction and visual standards are maintained at all times
  • Demonstrate safe cash handling practices and implement policies and procedures effectively
  • Supervise employee performance and frontline operations
  • Process visitor admissions and gift store  transactions
  • Collaborate with others, yet be self-motivated
  • Engage in exceptional customer service
  • Identify and resolve problems in a timely manner. Use feedback to modify and develop alternative solutions and be prepared to make decisions

Duty Manager (as required)

  • Duty Manager for the entire facility when required
  • Open/close entrances and arm/disarm security alarms
  • Safe cash handling skills, managing cash concerns as they arise
  • Manage (set-up, take-down, payment etc.), greet and liaise with groups and facility rental customers
  • Manage any customer expectations, staffing concerns or facility maintenance problems
  • Provide lunch break to frontline staff as required
  • Act as onsite manager for any emergency situation

Cambridge Butterfly Conservatory welcomes and encourages applications from people with disabilities. Accommodations are available on request from candidates taking part in all aspects of the selection process.

Other:

  • Adhere to all Company policies, rules, systems and procedures which are outlined in the Cambridge Butterfly Conservatory Employee Handbook, as well as all Health and Safety policies and procedures and safe work practices
  • Other duties as required

Uniform:

  • The Gift store Attendant is required to wear the uniform at all times in accordance with Cambridge Butterfly Conservatory Employee Handbook, Policy #7.02.