Frequently Asked Questions

What are Timed Tickets?

Timed tickets are required for all general admission visitors. Timed ticket holders must arrive within the 30-minute entry window indicated on their ticket.
All available tickets are visible online; in real-time. When online tickets are sold out, walk-ins will be denied entry.

What are the Conservatory Guest Policies?

A full list of our policies can be found here.

Is the Conservatory indoors?

Yes! The entire facility, including the gift store, cafe, tropical greenhouse, and galleries are all indoors.

Where are you located?

Cambridge Butterfly Conservatory is located at 2500 Kossuth Road Cambridge, Ontario
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How warm is the Conservatory?

The Conservatory temperature typically ranges from 24°C (75°F) to 28ºC (82°F) with high humidity. The Conservatory may be the same temperature as outside in high heat. We encourage you to dress in layers and rotate between the Conservatory and our air-conditioned galleries, as needed.

Are the butterflies real?

Yes! Our butterflies arrive in the pupa stage as cocoons or chysalides from Costa Rica and the Philippines. We hang them up in the Emergence Window where the butterfly can hang to dry its wings once it emerges. When it’s ready, it then takes its first flight into the Conservatory.

May I take pictures?

Flash photography is permitted in the Conservatory and Galleries but tripods are not. Amateur photographers may reserve a time before business hours (8:00 a.m. to 10:00 a.m. daily, depending on availability) to take pictures in the Conservatory. In this instance only, tripods are acceptable but must be taken down when the building is open to the general public at 10:00 a.m. Call 519-653-1234 x. 100 to reserve a time.

Are you wheelchair accessible?

The facility and front gardens are entirely wheelchair accessible. If you require the use of a wheelchair, we have one available. Please call ahead to reserve use of the wheelchair.

May I bring my stroller through the Conservatory?

Yes, strollers are permitted. Please note that some pathways are narrow and pathway edges are raised. Strollers must remain with you at all times and cannot be left unattended inside the greenhouse or at entrance/exit areas. Guests are encouraged to use our coat room for stroller parking during their visit. Umbrella strollers are no longer available to borrow.

Are dogs or pets allowed into the Conservatory?

Due to the nature of our tropical environment, only service dogs are permitted into the Conservatory. No other animals are allowed.

Where can I have lunch outside?

Seasonal outdoor picnic tables are available on a first-come first-serve basis. In the event of rain, other arrangements will have to be made for your lunch, as you cannot bring outside food into the facility.

Do you have outdoor gardens and walking paths?

Yes, we do! We have cleared walking paths throughout our wildflower meadow where you can watch and discover various birds and insects. Our demonstration pollinator garden is a great source of inspiration for anyone with a green thumb!
Please note: Meadow walking paths don’t extend beyond our tree line.

Can I get there by public transit?

Unfortunately, you are unable to reach Cambridge Butterfly Conservatory by public transit.

Is there a fee for parking?

Parking is free! You can pull right up to the door for easy loading and unloading. One side of the parking lot is designated for vehicle parking and one side is designated for bus parking.

What are the Health & Safety guidelines?

A full list of our Health & Safety Commitments can be found here.